Grundfos Gulf is expanding its Service Partner Programme to ensure that customers throughout the Greater Middle East can receive an extended and guaranteed level of skill, product knowledge and service support excellence through a highly-trained network of super-distributors who are authorised to operate on behalf of the company.
Announcing the new Audited Authorised Service Partner programme to 30 GME Partner representatives at a special launch event at the company’s Dubai Head Office in late March, Grundfos Gulf’s Area Service Senior Manager, Emrah Simsek, said:
“New Authorised Service Partners will be fully trained and supported by Grundfos to well defined standards, to ensure that they are capable of providing service excellence and local support to customers throughout the region.
“They will have to provide appropriate pump testing and repair facilities on a 24/7 basis, to ensure that customers can get an immediate response if and when problems arrive, and will act as agents for the company in respect of warranties, commissioning and consultancy services.”
Authorised Service Partners will work closely with local Grundfos sales and technical personnel to ensure that they are constantly updated with the latest developments in the company’s innovation range of high performance pumps, and will carry an expanded range of spares to minimise customer down-time.
They will be regularly audited by an independent specialist company to ensure that they continue to meet Grundfos’ exacting standards, so that customers can be assured of the same high standard of local service – even if the Grundfos product involved was purchased elsewhere.
The new companies will continue to operate as part of Grundfos’ acclaimed Service Partner network, but will be identified by special signage and branding so that customers immediately know they can expect a higher level of technical knowledge, product expertise and post-sales service from highly trained and experienced staff who are authorised and qualified to act as agents in virtually all aspects of Grundfos business.
“Post-launch feedback from service partners who attended the launch presentation and training event has been extremely positive and encouraging.” said Simsek “There is clearly tremendous support for the new initiative, which will further differentiate Grundfos as an innovative, premium quality supplier in an increasingly competitive pump market”.